1. Order processing times
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
We offer R150 flat rate shipping on all our local deliveries. We offer free shipping on all orders over R750.
3. In-store pickup
You can skip the shipping fees with free local pickup at our offices in Newlands. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am - 3pm from Monday to Friday. Please have your order confirmation email with you when you come.
4. International Shipping
At this time, we do not offer international shipping.
5. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Using your waybill number in your confirmation email you can track your parcel here: https://www.bex.co.za/quick-track
6. Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
You can refer to our returns policy here: https://shop.wwfsa.org.za/pages/returns-policy
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org